2) PLACING YOUR ORDER RELATED QUESTIONS
- When can I expect to receive my order?
We ship every single business day and most orders usually take about 3-6 days to arrive,
however this time frame is NOT guaranteed. Once in a while delivery of goods can take
longer due to customs and other delays especially for international orders. If you need to
have your order by a certain date or would like to receive faster shipping, we highly
recommend upgraded shipping.
- What if I am not happy with my purchase?
You can send it back for a full refund or exchange. Your satisfaction is guaranteed.
Returns are accepted within 30 days of purchase. The product(s) must not be
damaged or show signs of excessive wear or abuse. If any product(s) is being returned an
email must be sent to us prior to returning it so we can reply back with return instructions
along with a return authorization number. All orders MUST be shipped back within 30
days of purchase in order for us to issue a refund.
- What forms of currency do you accept?
All listed prices and payments are in U.S. dollars. However this does not mean that you
cannot place your order if your currency is not US dollars. You can place your order and
pay with any major credit card and your payment will be converted to US funds in real time
using the latest rates. There will be no additional fees for the transfer. To see the latest
US to foreign currency exchange rates please visit www.xe.com
- Does a user manual come with my shears?
- Are all your products unused / brand new?
Yes. All merchandise is absolutely new and factory fresh. We do not sell refurbished or
used merchandise.
- How do I choose what shears to buy?
Start with a good quality of steel. Inexpensive scissors will actually cost you more in the
long run by more frequent sharpening requirements. Besides, they are more difficult to use
and will not give the results you want in a professional hair style. Next, make sure they fit
your hand. Unless you are using a long blade for a specific cut, a blade that is too long will
cause excess fatigue and the risk of cutting yourself. Then look for a handle style that feels
good. Your shears should not cause strain or stress to your hand, thumb, wrist or forearm
while cutting. If you already experience pain in your working hand or you feel like you may
experience pain in the future, buy a shear that is ergonomic.
- Is there a style of scissors that will help prevent Carpal Tunnel Syndrome?
Yes, we recommend either an ergonomic shape to the shears or a thumb swivel. Our
lightweight Revolver K-7 , and our crane handle Black Diamond K-20 is highly
recommended.
- Why did my credit card get declined? What should I do now?
We are not able to provide specific reasons for why a purchase transaction was declined.
Some possible causes for being declined we suggest you investigate would be
insufficient funds and an error in the verification of your personal information. Our merchant
account PayPal does positive address verification on your credit card information to help
protect your purchase transaction; if an error was made in entering the address your
transaction may be declined. There may also have been a problem contacting your card
issuer. Please either contact PayPal at www.PayPal.com or contact your card issuer for
further information. If you feel that you’re not able to complete your order because of an
issue with our website or our checkout, please call us toll free at 1-866-387-4306 and
someone will be glad to take your order over the telephone.
After submitting you order you will receive a receipt from our merchant account PayPal
confirming payment to us along with a receipt number. If you received this email then we
have received your order. Shortly after, we will send you an order confirmation email with
your order number, shipping schedule and further info on your order if any. If you did not
get an order confirmation email right after placing your order, no need to worry. It is
possible that we haven't sent it yet, the email is in transit or you have entered an incorrect
email address when placing your order or you may have email blocking (spam) software
installed. If you are still unsure, call us toll free and we will be glad to help you.
- I made a mistake on my order, what should I do?
If you have made a error on your order, please contact customer service as soon as
possible. Errors must be handled by 12 noon eastern. After this time, your order will more
than likely have already been shipped since we ship daily.
- Do you offer quantity discounts?
Yes, we do but with some restrictions. Please contact us via email at
distribution@kamisorishears.com or by calling us toll free at 1-866-387-4306
- Can you bill us or have terms?
Sorry, not at this time. We accept credit cards, money orders and checks. On special
circumstances we can also accept direct bank wire transfers.
- When will my credit card be charged?
Your credit card will be charged as soon as you complete checkout.
- Do you ship outside the USA and Canada?
Yes. We ship worldwide but limit our sales to regions with exclusive distributors. If you are
unable to purchase from us please contact us for a list of distributors in your country so you
can purchase directly in your area. We may also reject your order if you purchased from
within a territory that is a part of our distributors.
- Do you ship to APO/FPO military addresses?
Yes. We ship to APO/FBO addresses.
Yes we do sell parts for our shears but they are not listed on our website. If you need any
parts please contact us at sales@kamisorishears.com
- Is your product available through any distributors or resellers?
Yes. Kamisori Inc. has many distributors covering many countries worldwide; if you would
like information on purchasing from a local distributor or would like to become one please
contact us.
- Are volume or academic discounts available?
Frequently Asked Questions