2) PLACING YOUR ORDER RELATED QUESTIONS


  • Is shipping free?

    Yes we pay your shipping and handling costs!  Other faster shipping methods are
    available for an extra cost if you choose to upgrade.

  • Can I pay for my order when it arrives (C.O.D)?

    Yes, this method is call C.O.D.  With this method we ship your order first and once the
    driver delivers your order to you and you are satisfied, he will collect the payment from
    you.  The driver will only accept a INTERNATIONAL money order payable to KAMISORI
    INC.  This money order can be obtained at your local post office or bank.  There is a $10
    fee for C.O.D orders.  If you would like to order by this method please choose C.O.D as
    your payment type during checkout.    

  • When can I expect to receive my order?   

    We ship every single business day and most orders usually take about 3-6 days to arrive,
    however this time frame is NOT guaranteed.  Once in a while delivery of goods can take
    longer due to customs and other delays especially for international orders.  If you need to
    have your order by a certain date or would like to receive faster shipping, we highly
    recommend upgraded shipping.

  • What if I am not happy with my purchase?

    You can send it back for a full refund or exchange.  Your satisfaction is guaranteed.  
    Returns are accepted within 30 days of purchase.  The product(s) must not be
    damaged or show signs of excessive wear or abuse. If any product(s) is being returned an
    email must be sent to us prior to returning it so we can reply back with return instructions
    along with a return authorization number.  All orders MUST be shipped back within 30
    days of purchase in order for us to issue a refund or exchange.

  • What forms of currency do you accept?

    All listed prices and payments are in U.S. dollars.  However this does not mean that you
    cannot place your order if your currency is not US dollars.  You can place your order and
    pay with any major credit card and your payment will be converted to US funds in real time
    using the latest rates.  There will be no additional fees for the transfer.  To see the latest
    US to foreign currency exchange rates please visit www.xe.com

  • Does a user manual come with my shears?

    Yes.

  • Are all your products unused / brand new?  

    Yes. All merchandise is absolutely new and factory fresh. We do not sell refurbished or
    used merchandise.

  • How do I choose what shears to buy?

    Start with a good quality of steel. Inexpensive scissors will actually cost you more in the
    long run by more frequent sharpening requirements. Besides, they are more difficult to use
    and will not give the results you want in a professional hair style. Next, make sure they fit
    your hand. Unless you are using a long blade for a specific cut, a blade that is too long will
    cause excess fatigue and the risk of cutting yourself. Then look for a handle style that feels
    good. Your shears should not cause strain or stress to your hand, thumb, wrist or forearm
    while cutting.  If you already experience pain in your working hand or you feel like you may
    experience pain in the future, buy a shear that is ergonomic.  

  • Is there a style of scissors that will help prevent Carpal Tunnel Syndrome?

    Yes, we recommend either an ergonomic shape to the shears or a thumb swivel. Our
    lightweight Revolver K-7 model and our crane handle Black Diamond K-20 is highly
    recommended.

  • Why did my credit card get declined? What should I do now?

    We are not able to provide specific reasons for why a purchase transaction was declined.
    Some possible causes for being declined we suggest you investigate would be
    insufficient funds and an error in the verification of your personal information. Our merchant
    account PayPal does positive address verification on your credit card information to help
    protect your purchase transaction; if an error was made in entering the address your
    transaction may be declined. There may also have been a problem contacting your card
    issuer. Please either contact PayPal at www.PayPal.com or contact your card issuer for
    further information.  If you feel that you’re not able to complete your order because of an
    issue with our website or our checkout, please call us toll free at 1-866-387-4306 and
    someone will be glad to take your order over the telephone.  

  • Did you get my order?

    After submitting you order you will receive a receipt from our merchant account PayPal
    confirming payment to us along with a receipt number. If you received this email then we
    have received your order.  Shortly after, we will send you an order confirmation email with
    your order number, shipping schedule and further info on your order if any.  If you did not
    get an order confirmation email right after placing your order, no need to worry. It is
    possible that we haven't sent it yet, the email is in transit or you have entered an incorrect
    email address when placing your order or you may have email blocking (spam) software
    installed.  If you are still unsure, call us toll free and we will be glad to help you.

  • I made a mistake on my order, what should I do?

    If you have made a error on your order, please contact customer service as soon as
    possible. Errors must be handled by 12 noon eastern. After this time, your order will more
    than likely have already been shipped since we ship daily.

  • Do you offer quantity discounts?

    Yes, we do but with some restrictions.  Please contact us via email at
    distribution@kamisorishears.com or by calling us toll free at 1-866-387-4306

  • Can you bill us or have terms?

    Sorry, not at this time. We accept credit cards, money orders and checks.  On special
    circumstances we can also accept direct bank wire transfers.

  • When will my credit card be charged?

    Your credit card will be charged as soon as you complete checkout.  

  • Do you ship outside the USA and Canada?

    Yes. We ship worldwide.

  • Do you ship to APO/FPO military addresses?

    Yes.  We ship to APO/FBO addresses.

  • Do you sell spare parts?

    Yes we do sell parts for our shears but they are not listed on our website.  If you need any
    parts please contact us at sales@kamisorishears.com

  • Is your product available through any distributors or resellers?

    Yes.  Kamisori International has many distributors covering many countries worldwide; if
    you would like information on purchasing from a local distributor or would like to become
    one please contact us.  

  • Are volume or academic discounts available?
Frequently Asked Questions