frequently asked questions...
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1.GENERAL QUESTIONS
2. PLACING YOUR ORDER
3. SHIPPING
4. ORDER STATUS
5. ORDER ARRIVED
6. MAINTENANCE/SHARPENING
7. DISTRIBUTION
- In what country are Kamisori Shears made in?
- What type of Steel is used to make Kamisori Shears?
- Do Kamisori products come with a lifetime warranty?
- Is there a refund/exchange policy?
- Do you offer a payment plan?
2. PLACING YOUR ORDER
- When can I expect to receive my order?
- What if I am not happy with my purchase?
- What forms of currency do you accept?
- Does a user manual come with my shears?
- Are all your products unused/brand new?
- How do I choose what shears to buy?
- Is there a style of scissors that will help prevent Carpal Tunnel Syndrome?
- Why did my credit card get declined? What should I do now?
- Did you get my order?
- I made a mistake on my order, what should I do?
- Do you offer quantity discounts?
- Can you bill us or have terms?
- When will my credit card be charged?
- Do you ship outside the USA and Canada?
- Do you ship to APO/FPO military addresses?
- Do you sell spare parts?
- Is your product available through any distributors or resellers?
- Are volume or academic discounts available?
3. SHIPPING
- How long does it take for my order to arrive?
- Will I receive a tracking # once my order has been dispatched?
- Where can I upgrade shipping to faster methods?
4. ORDER STATUS
- Has my order been shipped?
- I haven't received my order, whats going on?
- I left enough time as stated in the above question but my order has not arrived!
- When will my special or backorder arrive?
- I recently sent my order through the mail. Will I receive my order?
5. ORDER ARRIVED
- An item is missing from my shipment, what should I do?
- I received the wrong order, what should I do?
- I received my order and I really like it, how can I post feedback?
- I need a copy of my receipt or invoice, how should I get one?
- I would like to exchange or return an order, what should I do?
6. MAINTENANCE/SHARPENING
- I have received my order and I would like to get the most out of my shears, how should I maintain
them? - How often should I have my shears sharpened?
- I would like to sharpen/service my Kamisori Shears, how should I proceed?
- Do you sell parts?
- I dropped my shears!! What should I do?
7. DISTRIBUTION
- I would like to distribute or resell Kamisori products. How do I create a dealer account?
| SHOP ONLINE OR CALL TOLL FREE 1.866.387.4306 TO PLACE YOUR ORDER |
