Frequently Asked Questions
5) ORDER ARRIVED RELATED QUESTIONS

  • An item is missing from my order, what should I do?

    If you feel that you are missing an item or part in error on our part, please contact us
    at sales@kamisorishears.com ASAP.

  • I received the wrong order, what should I do?  

    If you feel that you have received the wrong order in error on our part, please contact
    us at sales@kamisorishears.com ASAP.

  • How can I post feedback?

  • I need a copy of my receipt or invoice.

    Please open and print your receipt that was sent by PayPal after your order to your
    inbox.  You should have also received an invoice with your parcel.  If you don’t have
    this , you can request one by email and we will forward a copy to you.

  • I would like to exchange or return an order, what should I do?  

    Your satisfaction is guaranteed.  Returns are accepted within 30 days of purchase.  
    The product(s) must not be damaged or show signs of excessive wear or abuse. If
    any product(s) is being returned an email must be sent to us prior to returning it so
    we can reply back with return instructions along with a return authorization number.  
    All orders MUST be shipped back within 30 days of purchase in order for us to issue
    a refund or exchange.  Please send your email to sales@kamisorishears.com