Frequently Asked Questions
4) ORDER STATUS RELATED QUESTIONS
- Has my order shipped?
- If you received an email with a receipt number after placing your order, then your
order has been shipped or will be shipped according to the scheduled shipping date
mentioned on that email. All orders ship within 24 hours unless it’s a weekend or
holiday, in that case it will ship the very next business day. If for any reason your
order does not ship as per the date mentioned on the order confirmation email, we
will contact you immediately.
- I haven't received my order, whats going on?
- If you received an email with a receipt number after placing your order, then your
order has been shipped and is on the way. Please remember, we always ship
promptly within 24 hours of receiving your order unless its the weekend or a holiday
in which case we ship the very next business day. If for any reason there was a
problem or your order was not shipped we would have notified you. If you weren't
contacted regarding a problem with your order then your order is on the way and will
arrive shortly. You can also call us for your order status.
Your patience is much appreciated.
- I left enough time as stated in the above question but my order has still not
arrived!
- When you shop with us we go the extra mile to make sure you receive what you paid
for, and you are 100% satisfied even in difficult situations. We understand that it can
be frustrating to wait on a tool needed for professional work. We promise you that
we will not let you down and work with you to our best effort. Once in a long while we
get some parcels that have a problem. If you have allowed enough time for delivery
as stated in the previous question and your parcel has still not arrived, the following
possibilities could be. The package is stuck in customs, in the post office, the
package was lost, stolen, delivered to your neighbor, delivered to the wrong address
due to incorrect address on your order or error on behalf of the carrier, you live in a
condo, suite or apartment and the package is in the main office or if you live in a
house its possible that the package is at your local post office. In any case, we will
find out the parcels whereabouts. Please contact us at info@kamisorishears.com or
by telephone so we can open an investigation/trace and provide you with your
options immediately.
- When will my special or back order arrive?
- Back ordered items are products that are out of stock but still available for order. As
soon as the product becomes available, we will be able to ship the merchandise to
you the same day we receive it. Exactly when we will be able to ship your special or
back order will be marked on the item description in bold.
- I recently sent my order through the mail. Will I receive my order?
Once we receive your order in the mail we will contact you and inform you that we
have received your order and process it immediately. If a personal check was sent,
we will dispatch your order as soon as your check clears which can take up to 14
business days.
