Frequently Asked Questions
3) SHIPPING RELATED QUESTIONS
- Do you offer free shipping?
- Yes. Buyers in US and Canada can take advantage of this current offer of free UPS shipping.
- Why don't you offer free shipping to buyers outside the US and Canada?
- We would like to and we used to ship internationally for free through inexpensive postal
service. However that method became very problematic with lost, damaged, delayed or stolen
parcels on a regularly basis. We decided it would be best to stop shipping overseas with the
postal service and introduce a more faster and secure UPS international shipping. International
UPS shipping costs are more and we must charge our buyers for their international shipping
now.
- How will my order be shipped if I decide to take advantage of your free shipping promo?
- It will depend on your location and order, in most cases we will send it via UPS which takes 3-5
business days. For P.O boxes we must ship by postal service.
- How long will it take for my order to arrive if I decide to take advantage of your free
shipping promo?
- Most US and Canada orders usually take about 3-5 days business days to arrive, however this
time frame is NOT guaranteed. Once in a while delivery of goods can take longer due to
customs and other delays. If you need to have your order by a certain date or would like to
receive faster shipping, we highly recommend upgraded shipping.
- Will I receive a tracking # once my order has been dispatched?
- Yes. We will email you the tracking # once your order has been shipped. If you do not have an
email address, you can call us a couple days after your order for your tracking #.
- Where can I upgrade shipping?
- During checkout.
